Advanced-level techs. E2E case management. Faster, first-time resolution.
Looking for a step-up for your business and your employees' support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution.
You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.
Learn how Premier Support gives a lift to your business.
For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.
Download the brochure > Contact us >
For more details on T&C for Lenovo Premier Support, click here.
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Premier Support Center
- Onshore, advanced-level techs, 7am-8pm (ET) weekdays
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for E2E case & escalation management
- Hardware and OEM software support1
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Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
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Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labor2
- Parts prioritization2
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Onshore, advanced-level techs, 7am-8pm (ET) weekdays 
<< Scroll to compare support packages >>
Lenovo™ Suppport Overview | Lenovo™ Premier Support | Lenovo™ Onsite Support | Lenovo™ Depot Support (standard) |
|---|---|---|---|
| Call center support for basic troubleshooting, out-of-the-box support and technical issues |  | | |
| Dedicated, advanced technical support available 24 x 7 x 365 |  | ||
| Warranty claims including parts and labor | Onsite labor1 and parts2,3 prioritization | Standard SLAs | Standard SLAs |
| Comprehensive hardware and original equipment manufacturer (OEM) software support | | ||
| Single point of contact for simplified end-to-end case management | | ||
| Technical Account Managers for proactive relationship and escalation management | | ||
| Comprehensive suite of reporting3,4 | | ||
| Lenovo™ Service Connect portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4 | | ||
| Asset Tag option for easy reference to Premier Support call centers around the world | |
| Lenovo™ Premier Support | Lenovo™ Onsite Support | Lenovo™ Depot Support (standard) |
|---|---|---|
| Call center support for basic troubleshooting, out-of-the-box support and technical issues | ||
| Dedicated, advanced technical support available 24 x 7 x 365 | ||
| Warranty claims including parts and labor | ||
| Onsite labor1 and parts2,3 prioritization | Standard SLAs | Standard SLAs |
| Comprehensive hardware and original equipment manufacturer (OEM) software support | ||
| Single point of contact for simplified end-to-end case management | ||
| Technical Account Managers for proactive relationship and escalation management | ||
| Comprehensive suite of reporting3,4 | ||
| Lenovo™ Service Connect portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4 | ||
| Asset Tag option for easy reference to Premier Support call centers around the world | ||
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7 .
That’s the Premier Difference.
- 1 If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch.
- 2 Out of stock parts could delay service delivery.
- 3 Not available in all countries.
- 4 To be fully enabled in 2019. Various levels available. Select criteria apply. Contact your local sales representative for more details.
- 5 Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
- 6 Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service.
- 7 Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information.
- Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic, or typographic errors. All images are for illustration purposes only. For full Lenovo product, service, and warranty specifications, visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product, and service names may be trademarks or service marks of others. © Lenovo 2019. All rights reserved.
